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Our Shipping Policy

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International Shipping

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Rossmore Health provides efficient and dependable worldwide delivery in partnership with DHL Express.

Shipping Method
All international orders are dispatched via DHL Express, including the GoGreen+ service—an initiative designed to reduce carbon emissions through the use of sustainable aviation fuel.

Shipping Rates
Shipping costs are calculated at checkout, reflecting destination, parcel dimensions, and selected service options.
The full amount is presented prior to purchase (no unwelcome surprises.)

Order Processing
Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
Orders placed after 12:00 PM (GMT) may be handled the following business day.
Upon dispatch, a confirmation email with tracking details will be issued.

Estimated Delivery Times

  • Europe: 1–3 business days

  • North America: 1–3 business days

  • Asia-Pacific: 2–5 business days

  • Rest of World: 3–6 business days

These timeframes are estimates and, on occasion, may be influenced by customs procedures or circumstances beyond our control.

Customs, Duties & Taxes
For selected destinations, Delivered Duties Paid (DDP) shipping is available. In such cases, all applicable duties, taxes, and clearance fees are included at checkout.
Where this applies, it will be made clear during the purchasing process.

While we ensure meticulous dispatch, customs clearance remains outside our jurisdiction.

Sustainability
Incorporating DHL Express GoGreen+, Rossmore Health supports lower-emission logistics through the adoption of sustainable aviation fuel—an incremental but meaningful step toward responsible distribution.

Tracking
Once dispatched, your order may be followed via DHL Express using the tracking details provided by email:
https://www.dhl.com

On Demand Delivery
DHL’s On Demand Delivery service affords a degree of post-dispatch flexibility. Subject to local availability, you may:

  • Select a preferred delivery date

  • Redirect the shipment

  • Authorise delivery without signature

  • Arrange collection from a DHL Service Point

  • Provide specific delivery instructions

Any amendments made after dispatch fall under DHL’s management.

Delivery Information
Accuracy in delivery details is essential. Failed delivery attempts due to incomplete or incorrect information may result in additional charges.

Delays or Lost Shipments
Should your order exceed the estimated delivery window, please contact us within 7 days of the expected arrival date. We will liaise directly with DHL Express to investigate.

International Returns
Shipping costs, duties, and taxes are non-refundable.
Shipments refused or returned due to customs-related issues may incur additional charges, which will be deducted from any applicable refund.

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